Title:
THE ROLE OF MEDIATING AND MODERATING FACTORS ON THE INFLUENCE OF BEHAVIORAL INCIVILITY ON COUNTERPRODUCTIVE WORK BEHAVIOR

Authors:
Mahdani Ibrahim , Fakhrurrazi Amir , Ade Celia Novita

Abstract:
This research aimed to determine the effect of behavioral incivility on counterproductive work behavior with emotional intelligence as moderating variable and negative affectivity as mediating variable. The methods of this study used a questionnaires a research instrument. Quota sampling was used as the sampling technique in this research. The method was Hierarchical Linear Modeling is used to determine the effect of mediation involved and Moderate Regression Analysis is used to determine the effect of moderating variable. SPSS 22 is used to analyze data. The results of this study indicate that behavioral incivility had a positive and significant effect on counterproductive work behaviors. Behavioral incivility variables also showed a positive and significant effect on negative affectivity. For negative affectivity variable also showed positive and significant. For mediating variable negative affectivity didn’t show a significant effect that the variable is not mediating behavioral incivility on counterproductive work behaviors. Furthermore, behavioral incivility variables had a significant effect on counterproductive work behavior moderated by emotional intelligence