Abstract: This study aims to examine the effect of technostress on job satisfaction by involving the role of
burnout as a mediator and teamwork as a moderator. The population of this study is all Bank
Indonesia employees. The selected sample is the employees who have been working more than
two years and use information technology systems both software developed by BI and hardware
such as smart phones and laptops. The sampling technique used is random sampling. The
analysis uses Partial Least Square (PLS) as a statistical test technique. The result shows that
technostress has a negative effect on job satisfaction, technostress has a positive effect on
burnout, burnout has a negative effect on job satisfaction, burnout mediates the influence
between technostress and job satisfaction, and teamwork moderates the effect of technostress and
job satisfaction. These results figure that the higher psychological pressure faced by individuals
due to the use of technology can reduce the level of individual job satisfaction. This result also
means that individuals who experience psychological pressure due to the use of technology have
an impact on increasing mental and psychological fatigue (burnout) of individuals. Mental and
psychological fatigue cause individuals to be apathetic and reduce their level of satisfaction with
the work done. But then, teamwork can reduce the negative effect of technostress on job
satisfaction. These findings strenghten the previous theories especially the causality ones. It
contributes to the realm of science especially in human resource management field, and can be a
reference for practical managers especially in the Bank Indonesia as the research object. The
originality lies in the combination of causality models, uses SEM-PLS as an analysis tool, and
the new object. The limitation resides in the amount of variables that are only three, with one
object |