Title:
THE EFFECT OF INFORMATION SYSTEM, SERVICE QUALITY AND HAJJ OFFICER ON TRUST AND ITS IMPACT ON SATISFACTION OF HAJJ PILGRIM OF ACEH

Authors:
Zul Khairiyati,Nurdasila Darsono and A.Sakir ,Indonesia

Abstract:
This study tries to examine the effect of information systems, service quality and hajj pilgrims on trust and their impact on the satisfaction of Aceh pilgrims. The sample is 200 respondents to fit the requirement of the the Structural Equation Modeling (SEM) as a testing method. The 200 respondents are the people from the Aceh hajj pilgrims who performed the Hajj in 2018, who are sufficiently representative to be studied.. This study results Information system affects trust, Service Quality affects trust, Hajj officer affects trust, Information system affects satisfaction, Service quality affects trust, Hajj officer affects trust, Trust affects satisfaction, Information system affects satisfaction through trust, Service quality affects satisfaction through trust, and Hajj officer affects satisfaction through trust. These findings give the contribution to update the causality theories from the previous, and give more views for practical leaders especially who regulate the Hajj. The novelty resides in the combination of the previous models, and this uses a new object. The limitation lies in the scope of variables and constructs. The regulators need to pay attention more to the use of information system, maintain the service quality, and contrul the Hajj officers