Title:
MANAGING CONFLICTS IN PUBLIC HOSPITALS IN TANZANIA: EXAMINING THE RELATIONSHIP BETWEEN CONFLICT MANAGEMENT AND MEDICAL DOCTORS JOB PERFORMANCE

Authors:
Ngirwa, C ,Jaensson, J-E. and Barongo, F.

Abstract:
The study investigated the relationship between conflict management and job performance of medical doctors in public hospitals in Tanzania andmore specifically, determining the relationship between conflict management and job performance of medical doctors in public hospitals in Tanzania. The study embraced a case study research design with a sample of 191 respondents that were selected using purposive and snowball sampling technique. A questionnaire was used to collect primary data at Muhimbili National Hospital and Dodoma Regional Referral Hospital as study areas. The collected data were analyzed using regression analysis techniques from 191 respondents whereby the response rate was 74.9% (143). The findings revealed that there is a significant positive relationship between conflict management and medical doctor’s job performance and that effective conflict management enhances job performance. It was recommended that organizations should embark on training of employees on conflict management issues to equip them with relevant knowledge on how to manage conflict for job performance.