Title:
THE INFLUENCE OF SPIRITUAL LEADERSHIP ON SPIRITUAL AND MATERIAL MOTIVATION AND ITS IMPACT ON SERVICE QUALITY: CASE OF GRAND PERMATA HATI HOTEL BANDA ACEH

Authors:
*Ichsan Akmal Mazas, Sofyan, M. Shabri ,Indonesia

Abstract:
The purpose of this research was to examine the effect of spiritual leadership on spiritual motivation and material motivation and its impact on the quality of service. The population was all the consumers at the Grand Permata Hati Hotel Banda Aceh at the end of 2018. The sample taken was 150 respondents. The data analysis tool used in this research is a verification test using structural equation modeling (SEM), operated by the AMOS software. The result concluded that Spiritual leadership positively affected the spiritual motivation of employee at the Grand Permata Hati Hotel, Banda Aceh City; Spiritual leadership positively affected the material motivation of employee at the Grand Permata Hati Hotel, Banda Aceh City; Spiritual leadership positively affected service quality of employee at the Grand Permata Hati Hotel, Banda Aceh City; Spiritual motivation positively affected service quality of employee at the Grand Permata Hati Hotel, Banda Aceh City; Material motivation positively affected service quality of employee at the Grand Permata Hati Hotel, Banda Aceh City; Spiritual leadership positively affected service quality through the spiritual motivation of employees at the Grand Permata Hati Hotel, Banda Aceh City, and; Spiritual leadership positively affected service quality through the material motivation of employee at the Grand Permata Hati Hotel, Banda Aceh City. The novelty of the research lies in the use of previous theories of causality which are combined to build the current research model, namely the model needed to improve service quality from the perspective of spiritual leadership, spiritual motivation, and material motivation. For further researches, it is suggested not to focus on one hotel, but several Islamic hotels as objects of comparative research. It is also advisable to examine Islamic hotels and non-Islamic hotels to provide comparisons of various aspects