Title:
EVALUATION OF THE MANAGEMENT OF TRAINING OPERATIONS IN PUBLIC INSTITUTIONS ACCORDING TO THE GUIDING SPECIFICATION (ISO10015: 2019) / A CASE STUDY IN THE IRAQI MINISTRY OF INTERIOR

Authors:
Areej s. Khaleel & Hussien S. Shaker, Iraq

Abstract:
The study aims to measure and analyze the actual reality of training operations management and its compatibility with the competency management system and personnel development according to the guiding requirements of the standard (ISO 10015: 2019) at the Ministry of Interior. Field visits and personal observations of researchers were conducted to reach the scientific and practical facts. The adopted the case study approach by using the checklist as a tool for collecting data and information. (8) formations were selected out of (59) formations affiliated with the Iraqi Ministry of Interior. The results showed that the Ministry of Interior suffers from a weakness in the management of the implementation of training programs, which negatively affected the quality of the training program objectives. In addition to the absence of local or international standards adopted by the Ministry of Interior in the training management system, despite the presence of organizational units concerned with the application of quality in the training management. It is the first study at the level of the Iraqi environment that deals with the guiding requirements of the standard (ISO 10015: 2019). The dimensions covered by the study were characterized by disclosing the reality of the Department of Training Operations in the Ministry of Interior. Accordingly, the study presented a different model from what the previous studies dealt with in evaluating the reality of training operations management.