Title:
THE EFFECT OF ORGANIZATIONAL COMMITMENT, SERVANT LEADERSHIP, AND EMPOWERMENT ON EMPLOYEE PERFORMANCE WITH ORGANIZATIONAL CITIZENSHIP BEHAVIOR AS A MEDIATION AT REGIONAL GENERAL HOSPITAL dr. ZAINOEL ABIDIN BANDA ACEH

Authors:
* Iswahyudi, Muslim A Djalil and Sofyan Idris

Abstract:
This study aims to examine the model of the influence of organizational commitment, servant leadership, and empowerment on employee performance, by utilizing organizational citizenship behavior (OC behavior) as a mediator. The study was conducted at the dr. zainoel Abidin (RSUDZA) in the city of Banda Aceh. The population is all medical and non-medical personnel, totaling 1029 people. Sampling using accidental sampling technique, to obtain as many as 288 people. The variable measurement scale used is the Likert scale. The research model was analyzed using Structural Equation Modeling (SEM) using Amos software. The results of direct hypothesis testing prove that commitment does not affect OC behavior, Servant leadership and empowerment affect OC behavior, commitment and empowerment have no effect on performance, servant leadership and OC behavior affect performance. The indirect hypothesis testing proves that OC behavior does not mediate the role of commitment on performance, and OC behavior partially mediates the role of servant leadership and empowerment on performance. This explains that the RSUDZA performance improvement model is a function of strengthening servant leadership, increasing empowerment, and strengthening OC behavior. This test result model can be an academic basis for future researchers in developing further research. For RSUDZA, this model can be used for making advanced management regulations to improve its performance.