Abstract:
This research intends to examine the role of workload and communication on motivation and its
impact on the performance of the civil apparatus (ASN) during the COVID-19 pandemic in the
Aceh Selatan district government, Indonesia. The population was all ASN in the Aceh Selatan,
totaling 5608 people. In this research, the sampling technique used was probability sampling with
Stratified Proportional Random Sampling. Slovin formula was used to determine the number of
samples and provided 373 people as respondents. The research model was analyzed using the SEM
AMOS. The result shows that communication, work motivation and ASN performance COVID19 pandemic in Aceh Selatan have been in good scores but not for the workload, workload does
not affect work motivation, communication affects work motivation, workload does not affect
ASN performance, communication affects the ASN performance, work motivation affects ASN
performance, work motivation does not mediate the workload effect on ASN performance, and
work motivation mediates the communication effect on ASN performance. In the model, the work
motivation has proven as the partial mediator for the model of work motivation mediates the
communication effect on ASN performance. In general, it is proven that the model for improving
ASN performance during the Covid-19 Pandemic in Aceh Selatan is the functions of effective
communication and work motivation improvement |
