Title:
THE EFFECT OF WORKLOAD AND COMMUNICATION ON MOTIVATION AND THEIR IMPACT ON THE PERFORMANCE OF STATE CIVIL SERVICES (ASN) : CASE STUDY DURING THE COVID-19 PANDEMIC IN THE GOVERNMENT ENVIRONMENT OF ACEH SELATAN DISTRICT

Authors:
* Zubir Efendi, Sofyan and Iskandarsyah

Abstract:
This research intends to examine the role of workload and communication on motivation and its impact on the performance of the civil apparatus (ASN) during the COVID-19 pandemic in the Aceh Selatan district government, Indonesia. The population was all ASN in the Aceh Selatan, totaling 5608 people. In this research, the sampling technique used was probability sampling with Stratified Proportional Random Sampling. Slovin formula was used to determine the number of samples and provided 373 people as respondents. The research model was analyzed using the SEM AMOS. The result shows that communication, work motivation and ASN performance COVID19 pandemic in Aceh Selatan have been in good scores but not for the workload, workload does not affect work motivation, communication affects work motivation, workload does not affect ASN performance, communication affects the ASN performance, work motivation affects ASN performance, work motivation does not mediate the workload effect on ASN performance, and work motivation mediates the communication effect on ASN performance. In the model, the work motivation has proven as the partial mediator for the model of work motivation mediates the communication effect on ASN performance. In general, it is proven that the model for improving ASN performance during the Covid-19 Pandemic in Aceh Selatan is the functions of effective communication and work motivation improvement