Title:
THE INFLUENCE OF TRUST, BENEFIT, CONVENIENCE, EASE AND RISK ON INTEREST IN USING MOBILE BANKING ON BANK MANDIRI CUSTOMERS IN PADANG CITY

Authors:
Ade Putra Pratama and Sugiharti Binastuti ,Indonesia

Abstract:
This study aims to analyze 1) The effect of trust on interest in using Mobile Banking on Bank Mandiri customers in Padang City, 2) Effect of benefits on interest in using Mobile Banking on Bank Mandiri customers in Padang City, 3) Effect of convenience on interest in using Mobile Banking. on Bank Mandiri Customers in Padang City, 4) Effect of ease on interest in using Mobile Banking on Bank Mandiri Customers in Padang City, 5) Effect of Risk on interest in using Mobile Banking on Bank Mandiri Customers in Padang City. The population in this study were customers of Bank Mandiri, and the sample used was 100 people. The data analysis technique used descriptive analysis and inductive analysis using the Structural Equation Modeling (SEM) analysis tool with smart PLS 3.0 The results showed that 1) there was a significant effect of trust (X1)on interest in using mobile banking (Y), 2) there was a significant influence between the usefulness (X2) on the interest in using mobile banking (Y) on Bank Mandiri customers in the city of Padang, 3) there is a significant effect between the convenience (X3) on the interest in using mobile banking (Y) on the Mandiri bank customers in the city of Padang, 4 ) there is a significant effect between convenience (X4) on interest in using mobile banking (Y) on bank Mandiri customers in Padang City, 5) there is a significant effect between risk (X5) on interest in using mobile banking (Y) on bank Mandiri customers in Padang city.