Title:
THE ROLE OF ORGANIZATIONAL COMMITMENT IN MEDIATING THE EFFECT OF JOB CHARACTERISTICS AND ORGANIZATIONAL SUPPORT ON EMPLOYEE LOYALTY OF MUHAMMADIYAH ACEH UNIVERSITY

Authors:
Mukhtaruddin, Muhammad Adam and T. Meldi Kesuma

Abstract:
This study intends to examine the role of organizational commitment to mediate the effect of job characteristics and organizational support on employee loyalty at the University of Muhammadiyah Aceh (Unmuha). The study population comprised all 193 Unmuha employees. Unmuha employees are structural lecturers and educational staffswho are scattered in each work unit. Data were analyzed by Structural Equation Modeling (SEM). The direct test results found that job characteristics and organizational support significantly affect organizational commitment; job characteristics, organizational support and organizational commitment significantly affect employee loyalty; and the indirect test result found that organizational commitment mediates the effect of job characteristics and organizational support on employee loyalty. These findings reinforce the notion that the model of increasing employee loyalty, especially in Unmuha, is strongly influenced by job characteristics and organizational support, supported by an organizational commitment that acts as a partial mediator. Further researchers can develop this proven model by adding new variables such as organizational culture and talent management to further complement the employee loyalty model