Title:
THE EFFECT OF TRANSFORMATIONAL LEADERSHIP ON EMPLOYEE PERFORMANCE AND ORGANIZATIONAL PERFORMANCE MEDIATED BY JOB SATISFACTION AND ORGANIZATIONAL COMMITMENT OF BANDA ACEH PLN CUSTOMER SERVICE IMPLEMENTATION UNIT

Authors:
Mawaddah Warahmah, Hamdi Harmen and T. Meldi Kesuma

Abstract:
This study aims to measure the effect of transformational leadership on employee performance and organizational performance mediated by job satisfaction and organizational commitment. This study was conducted at the State Electricity Company (PLN), in the customer service implementation unit (UP3) at Banda Aceh (PLN UP3 Banda Aceh). The research population was 150 people, where the entire population was a permanent employee and has worked for more than 3 years. The Census method was used to determine the number of samples. Data was collected by distributing questionnaires. The research model was analyzed using Structural Equation Modeling (SEM). The results conclude that transformational leadership affects satisfaction, commitment, the performance of PLN UP3 Banda Aceh employees, and PLN UP3 Banda Aceh performance; Satisfaction affects the performance of PLN UP3 Banda Aceh employees and PLN UP3 Banda Aceh performance; commitment affects the performance of PLN UP3 Banda Aceh employees and PLN UP3 Banda Aceh performance; Satisfaction mediates the role of transformational leadership on performance of PLN UP3 Banda Aceh employees and PLN UP3 Banda Aceh performance; and commitment mediates the role of transformational leadership on performance of PLN UP3 Banda Aceh employees and PLN UP3 Banda Aceh performance. The results of this test succeeded in formulating the function of improving the performance of PLN UP3 Banda Aceh, which is a function of strengthening transformational leadership, strengthening commitment, and improving the performance of PLN UP3 Banda Aceh employees. These findings become the basis for supporting further research that can be developed by adding variables such as corporate citizenship behavior and employee empowerment.