Article #	Article Title & Authors	Page	Download
501	AIRLINE SERVICE RECOVERY STRATEGIES AND PASSENGERS’ SATISFACTION IN NIGERIA Aniebiet J. Etuk Ph.D,Imoh C.Uford Ph.D. and Unyime Emmanuel Udonde, Nigeria	1-18	PDF
502	EFFECT OF PROMOTION ON JOB SATISFACTION AMONG POLICE OFFICERS IN TANZANIA Gloria Williams and Chacha Alfred Matoka, Tanzania	19-15	PDF
503	TALENT MANAGEMENT PRACTICES AND EMPLOYEE RETENTION IN TANZANIA COMMERCIAL BANKS Haika Yesaya Mzava and Elias Adolf Tarimo, Tanzania	16-27	PDF
504	EFFECT OF MANAGER'S LEADERSHIP SKILLS ON PROJECT PERFORMANCE AT JUMBO ORE RESERVE AND MINERAL PROJECT IN TANZANIA Dr Chacha Alfred Matoka	28-47	PDF
505	AN EMPIRICAL ANALYSIS ON THE IMPACT OF ECONOMIES OF SCALE AND COMPETITION LEVEL ON BANKRUPTCY RATE OF COMMUNITY BANKS IN TANZANIA. A RANDOM EFFECT MODEL APPROACH Hapho Yohana and Dr. Saganga Kapaya, Tanzania	48-63	PDF
506	FINANCIAL INCLUSION AND SOCIO-ECONOMIC TRANSFORMATION: A CASE OF MBARALI-MBEYA, TANZANIA Kaula Stephen and Gwahula Raphael, Tanzania	64-79	PDF
507	AN EMPIRICAL ANALYSIS OF THE JOY OF PURCHASING GASHAPON AND CUSTOMER SATISFACTION SURVEY Shun-Hsing Chen*, Yang-Ju Chen and Xin-Ying Xu, Taiwan	80-92	PDF
508	THEORY OF OPTIMUM WORKFORCE DIVERSITY Dr. Doris Gitonga,(PhD), Dr Mary Kamara (Ph.D and Professor George Orwa, (Ph.D), Kenya	93-122	PDF
509	FACTORS INFLUENCING CUSTOMER LOYALTY TOWARDS SMARTPHONE BRANDS: A STUDY ON CUSTOMERS IN ABU DHABI, UAE Anas Abdul Wahab, Ananthalakshmi Mahadevan and Minali Wadu Maestri, UAE	123-132	PDF
510	GOOD CORPORATE GOVERNANCE MODERATE: GREEN ACCOUNTING AND ENVIRONMENTAL PERFORMANCE ON FINANCIAL PERFORMANCE Putu Ratih Kartika Dewi , I Gusti Ayu Made Asri Dwija Putri, I Wayan Suartana and Gayatri, Indonesia	133-148	PDF
511	FACTORS AFFECTING THE INTENTION TO USE E-BANKING SERVICES OF INDIVIDUAL CUSTOMERS AT BINH THANH TECHCOMBANK, HCM CITY, VIETNAM Phan Thi Lan Phuong, Vietnam	149-161	PDF
512	EFFECT OF BEHAVIOUR MONITORING ON SECURITY OF ELECTRONIC HEALTH RECORDS IN TANZANIAN PUBLIC HOSPITALS Ernest Godson , George Oreku and Deus Ngaruko, Tanzania	162-175	PDF
513	RELATIONSHIP MARKETING AND CUSTOMER LOYALTY IN THE TANZANIAN TELECOMMUNICATION INDUSTRY Juma Matonya and Paul Mwang’amba, Tanzania	176-190	PDF